# Got a question, idea, or feedback? We'd love to hear from you

We are always excited to hear from our users! Contact us here

## How to reach us

- Email: [hey@swirlyourwines.com](mailto:hey@swirlyourwines.com)
- Contact form: [https://www.swirlyourwines.com/contact](https://www.swirlyourwines.com/contact)
- Location: Swirl is being built from Stockholm (Stockholm, Sweden) — [map](https://www.google.com/maps/search/?api=1&query=Fridhemsplan%2C%20Stockholm)
- Instagram: [@swirlyourwines](https://www.instagram.com/swirlyourwines/)
- TikTok: [@swirlyourwines](https://www.tiktok.com/@swirlyourwines)
- LinkedIn: [/swirlyourwines](https://www.linkedin.com/company/swirlyourwines/)
- YouTube: [@swirlyourwines](https://www.youtube.com/@swirlyourwines)
- Pinterest: [/swirlyourwines](https://se.pinterest.com/swirlyourwines/)
- X: [@swirlyourwines](https://x.com/swirlyourwines)

## Frequently asked questions

Using the app, subscriptions and moving over from Vivino.

### How do I find a wine in the app?

Take a photo of the front or the back label, or type in what you know. A manual search needs at least the wine name and the producer to start, and the more detail you add, the more accurately Swirl can match the bottle.

### How do I rate a wine?

Once you have tried a wine, open its page and tap the rating button in the bottom right corner. The minimum is a rating number - that alone is enough to feed your recommendations. The rest of the rating page, including notes, price and who you were with, is optional.

### How do I get recommendations?

Recommendations unlock once you have either answered the quick taste questionnaire or rated at least five wines. Doing both is better. The more you rate after that, the more refined your recommendations become. They always appear in the top widget on a wine's page.

### How do I transfer my wines from Vivino to Swirl?

Export your data from Vivino, then send it to us and we will import it for you. Go to vivino.com and sign in, click your profile icon then Settings, open the Account Management tab, scroll to Export your data and click Start an export. Vivino takes a few hours to prepare the file. Once you have downloaded the .csv, email it to hey@swirlyourwines.com along with the email address on your Swirl account, and we will transfer your wines across.

### How do I cancel my Swirl subscription?

Swirl subscriptions are billed by Apple or Google, so you cancel through them. On iPhone or iPad: open Settings, tap your name, tap Subscriptions, tap Swirl, then tap Cancel Subscription. On Android: open the Google Play app, go to your subscriptions, select Swirl, tap Cancel subscription and follow the instructions. You keep access until the end of the period you have already paid for.

### How do I get a refund for Swirl?

Refunds are handled by Apple and Google, not by Swirl - we cannot issue them ourselves. On iOS, request a refund at reportaproblem.apple.com. On Android, request it through your Google Play order history. Email hey@swirlyourwines.com if you need help with the process.

### Does deleting the app cancel my subscription?

No. Deleting Swirl from your phone does not cancel the subscription - you have to cancel it in your Apple or Google account settings.